Tarion Warranty Corporation recently announced its 2010 Awards of Excellence recipients, and a local builder from Leith will be honoured during a presentation to be made at the Grey-Bruce Home Builders & Trades Association monthly meeting on May 26 in Owen Sound.
The following are the top new home builders based on customer service performance as determined by builders' own customers. Awards are presented to builders in four categories:
- Tridel of Toronto in the High-Rise Category
- Brookfield Homes of Markham, Ontario in the Large Volume Category
- Fusion Homes of Southwestern Ontario in the Medium Volume Category
- Clancy Builders Ltd. of Leith, Ontario in the Small Volume Category
To determine the award recipients, a survey was sent to more than 38,000 new home buyers who took possession of a new home in Ontario between October 1, 2008 and September 30, 2009. More than 9,000 responses were received and the results were tabulated by Harris/Decima and Crunch Research.
Questions covered every stage of the after-sales homeowner-builder relationship: from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service.
There is no better ‗litmus test for good customer service than a happy, satisfied customer. Tarion‘s awards recognize builders for going the extra mile and putting their purchasers first to help ensure they have a positive new home experience.
“That's not just smart business—it's good news for the new home construction industry,” said Howard Bogach, Tarion President and CEO, “We congratulate all of the finalists for being recognized by their customers.”
The Tarion Awards of Excellence are the only awards that recognize home builders from across Ontario exclusively for their after-sales customer service performance.
